Shipping & Handling

From Our Collection to Your Closet

At Vvito, every order deserves careful attention. Whether you have selected an elegant dress, a casual everyday outfit, or a new seasonal wardrobe essential, we want your shopping experience to remain convenient from checkout to delivery.

Our team works to ensure that each order is properly prepared, checked, and handed over to the appropriate shipping carrier. This policy provides an overview of our order fulfillment procedures, delivery arrangements, shipping costs, and assistance options.

1. Preparing Your Order

After an order is successfully submitted, it enters our order processing system.

Orders are handled on regular business days, excluding public holidays. Purchases submitted after the daily order-processing cutoff, during weekends, or on holidays will normally be handled on the next business day.

During busy periods, such as new collection launches, seasonal promotions, restocking events, and major shopping holidays, order preparation may take longer than usual.

When your package has been prepared and dispatched, we will send a shipping notification to the email address provided at checkout. This notification will include tracking information when available.

2. Delivery Services and Estimated Arrival

Available delivery services, estimated arrival times, and applicable shipping charges will be displayed during checkout after you enter your shipping destination.

The shipping options shown may differ depending on the delivery location and the carrier services available for that destination.

Please keep in mind that displayed delivery dates are estimates rather than guaranteed delivery commitments.

Actual transportation time may be affected by customs inspections, weather conditions, carrier schedules, regional holidays, or other unexpected circumstances.

3. Understanding Shipping Charges

Your shipping fee is calculated according to several factors, including:

The destination address.
The weight and dimensions of the package.
The shipping service selected during checkout.

The final applicable shipping charge will be presented before you complete your purchase.

Vvito may occasionally introduce free-shipping campaigns or other delivery promotions. When available, the relevant promotional conditions will be displayed on our website or during checkout.

Shipping Fee Refunds

Original shipping fees are generally non-refundable. An exception may apply when a return is caused by an error on our part, subject to the applicable Return & Refund Policy.

4. International Orders and Customs Clearance

Vvito currently delivers to selected countries and regions. Available destinations can be confirmed by entering your address during checkout.

If your country or region is not listed, please contact us at service@vvito.com. We welcome customer feedback as we continue reviewing potential shipping destinations.

Import Duties and Taxes

Orders delivered internationally may be subject to customs duties, import taxes, or other charges imposed by the destination country's authorities.

These charges:

Are determined by the customs regulations of the receiving country.
Are generally not included in the displayed product prices or standard shipping fees.
Are the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.

Customs charges are outside our direct control, and we cannot guarantee in advance what fees may be assessed.

For customs and legal compliance, we cannot declare a commercial purchase as a gift or intentionally provide an inaccurate product value on shipping documentation.

Please also be aware that customs inspections may extend the normal delivery timeframe.

If a shipment is rejected, abandoned, or returned because applicable duties or taxes have not been paid, the original delivery charge and any additional return-related expenses may not be refundable.

5. Following Your Package

Once your order leaves our fulfillment process and is handed to the shipping carrier, a shipping confirmation email will be sent to you.

This email will contain your tracking number and, where available, a link to the carrier's tracking page.

You may also use the Track Your Order section of our website to check your shipment.

Please Note: Tracking details may not appear immediately after dispatch. Carrier systems sometimes require additional time to register the first shipment scan.

Should your tracking information remain unavailable or unchanged for an unusually long period, please email our support team at service@vvito.com.

We will be happy to help review the available delivery information.

6. Delivery Address and Order Changes

Please carefully review your delivery information before completing checkout. Your full name, street address, apartment or unit number, postal code, and contact details should be accurate.

Once an order has entered processing or has been prepared for dispatch, changing the shipping address may no longer be possible.

However, should you notice an error shortly after placing your order, contact us immediately. We will make reasonable efforts to assist before the package is shipped.

Undeliverable Packages

Vvito cannot be held responsible for delivery problems resulting from incomplete or incorrect address information supplied by the customer.

When a package is returned because the carrier cannot complete delivery, the following options may be available:

Arrange another shipment after the applicable additional shipping fee has been paid.
Request a refund, subject to deduction of the original shipping charge and any additional expenses incurred.

Each situation will be reviewed according to the circumstances of the shipment.

7. Missing, Damaged, or Incorrect Deliveries

We understand that delivery problems can be frustrating. Our customer care team is available to help investigate issues involving your order.

Package Marked as Delivered but Not Received

Before contacting us, please consider checking:

Your mailbox or designated parcel delivery area.
Your building's reception desk or mailroom.
With household members or nearby neighbors.
With your local delivery carrier or post office.

If the package is still missing, please contact us with your order details so we can assist with the next steps.

Damaged or Incorrect Clothing Items

If your order arrives with damaged merchandise, a manufacturing defect, or an item that does not match your purchase, please notify us as soon as possible after delivery.

To help us assess the situation, include:

Your order number.
The name of the affected product.
A brief explanation of the issue.
Clear photographs of the clothing item and its packaging.

After reviewing your information, we will determine an appropriate solution. Depending on the circumstances, this may include a replacement, exchange, or refund in accordance with our Return & Refund Policy and applicable law.

8. Unexpected Delivery Interruptions

Although we aim to support reliable shipping, some events may interfere with normal transportation schedules.

Possible causes include:

Delays caused by shipping carriers.
Customs inspections or clearance procedures.
Severe weather and natural disasters.
Public holidays and seasonal delivery congestion.
Transportation interruptions or labor disputes.
Incorrect or incomplete recipient information.

These situations may affect the delivery schedule and are generally beyond our direct control.

Nevertheless, Vvito will make reasonable efforts to assist customers with shipment inquiries and provide available updates.

9. Orders Shipped in Multiple Packages

For certain purchases, clothing items from the same order may be dispatched separately from different fulfillment locations or warehouses.

When this happens:

Your products may arrive in separate parcels.
Each parcel may have its own tracking number.
You may receive more than one shipping confirmation.
No additional shipping fee will be charged solely because we split the order into multiple shipments.

Please check all tracking numbers provided before reporting an item as missing.

10. Applicable Law and Dispute Resolution

This Shipping & Delivery Policy and any dispute or claim relating to it shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict-of-law principles.

The parties agree that the courts of Hong Kong shall have exclusive jurisdiction over disputes or claims arising from or relating to this policy, subject to any mandatory legal rights and requirements that may apply.

Nothing in this section prevents Vvito from seeking appropriate legal or equitable remedies in any court with competent jurisdiction when necessary to protect its intellectual property, confidential business information, or other legitimate legal interests.