At Vvito, we want you to enjoy discovering clothing that suits your personal style. We understand that buying apparel online sometimes raises questions about product condition, fit, or delivery, and we aim to make the return process clear and straightforward.
This policy explains how customers can request returns, exchanges, and refunds for purchases made through the Vvito online store, including orders delivered internationally.
This policy applies to customers worldwide, subject to the mandatory consumer protection laws applicable to each purchase. Where local law provides greater rights, those rights take precedence over any conflicting provision in this policy.
01 — Return Period
Eligible purchases may be returned within the return period stated on our website, at checkout, or in the order documentation provided to you.
To begin the process, contact our customer service team within the applicable return window. Once your request has been approved, please dispatch the package within the deadline specified in our return instructions.
Requests received after the applicable deadline may not be accepted, except where an extension or return is required by applicable law.
We recommend checking the return conditions before purchasing and contacting us promptly if you experience a problem with your order.
02 — Condition of Returned Clothing
To qualify for a standard return, an item must be in an acceptable original condition.
Please make sure your returned merchandise meets the following requirements:
- Unworn and Unwashed: Garments must not have been worn, washed, or altered.
- Clean and Undamaged: Items must be free from makeup, perfume, deodorant marks, stains, smoke, and unusual odors.
- Original Tags: Product tags and labels must remain attached.
- Packaging: Please include the original packaging and any accompanying accessories where possible.
- Proof of Purchase: Provide your order number or other valid purchase confirmation.
These requirements do not prevent you from exercising rights relating to defective or incorrectly supplied products under applicable law.
All returned items are subject to inspection. If merchandise does not meet the eligibility requirements, we may decline the return or adjust the refund where permitted by law. We will explain the outcome of our review.
03 — Items Not Eligible for Standard Returns
Certain products may be excluded from ordinary returns or refunds, including:
Final-Sale Products
Items clearly identified as final sale or non-returnable at the time of purchase.
Gift Cards
Gift cards and other non-physical store credit products, except where redemption or refunds are required by law.
Products Specifically Marked as Non-Returnable
Items whose individual product pages clearly indicate that standard returns are unavailable.
These exclusions do not apply where the product is defective, incorrect, or otherwise subject to a mandatory return or refund right under applicable law.
Please review the product description and return conditions before completing your purchase. If you are unsure whether a garment is eligible, contact us before placing your order.
04 — How to Request a Return
Please follow the steps below to ensure your request can be handled efficiently.
Step 1: Contact Our Team
Email service@Vvito.com with the subject line “Return or Refund Request.”
Step 2: Provide Your Order Details
Include your order number, the product name, and the reason for your request. If you have received a damaged, defective, or incorrect item, please attach clear photographs showing the issue and its packaging.
Step 3: Choose Your Preferred Resolution
Tell us whether you would prefer a refund or an exchange, where an exchange is available.
Step 4: Wait for Return Instructions
Our team will review your request and provide the appropriate return address and shipping instructions if the request is approved.
Step 5: Send Your Package
Pack the merchandise securely and include your order reference. We recommend using a shipping service with tracking and retaining your postage receipt until the matter is resolved.
Please do not send any item back before contacting us. Packages returned without prior arrangements may take longer to identify and process.
05 — Who Pays for Return Shipping?
Return shipping costs depend on the reason for your request.
Returns Due to a Change of Preference
For eligible voluntary returns that are not caused by an error on our part, the customer is generally responsible for the return shipping cost.
Original outbound shipping charges are generally non-refundable, except where otherwise required by law or where the return results from our error.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, has a verified manufacturing defect, or differs from the product ordered, please contact us before shipping it back.
Once the issue has been reviewed and approved, Vvito will provide a prepaid return label or reimburse reasonable return shipping costs, as appropriate and subject to applicable law.
Please keep all relevant shipping documentation until your case is closed.
06 — Refund Review and Processing
After your return reaches us, our team will inspect the item and determine whether it satisfies the applicable return requirements.
We will notify you by email of the outcome.
Approved Refunds
Approved refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider.
Original shipping charges are generally excluded from the refund unless the return results from our error or a different outcome is required by applicable law.
Returns That Are Not Approved
If we cannot approve your request, we will explain the reason. Where possible, we will arrange for the item to be returned to you.
A refund request does not automatically guarantee a refund. Eligibility is determined after reviewing the item and the circumstances of the request, subject to applicable consumer rights.
07 — Exchanges for Size, Color, or Style
We understand that a different size, color, or clothing style may sometimes be preferred.
Vvito accepts eligible exchange requests subject to product availability and approval.
To request an exchange, email service@Vvito.com and provide your order number, the original product details, and the replacement item you would like.
If the requested replacement is unavailable, we may discuss another suitable option, such as a refund or store credit, where appropriate and permitted by law.
Where the replacement product has a different price, any applicable price difference will be charged or credited accordingly.
Please obtain approval and return instructions before sending the original item back.
08 — Damaged, Defective, or Incorrect Orders
We take product quality and order accuracy seriously. If your package contains a damaged garment, a defective item, or merchandise different from what you ordered, please contact us as soon as reasonably possible after delivery.
To help us assess your case, provide:
- Your order number.
- The name or description of the affected item.
- A clear explanation of the problem.
- Photographs of the garment and its packaging, where available.
Following our review, we will determine an appropriate solution. Depending on the circumstances, this may include a replacement, exchange, or refund.
For approved claims involving an error on our part, we will cover reasonable return shipping costs or provide another appropriate arrangement, subject to applicable law.
Nothing in this section limits any rights you may have concerning defective or incorrectly supplied goods.
09 — International Returns
Vvito serves customers in different countries and regions. International return requests follow the same general procedure and product eligibility requirements, except where the laws of the destination market require otherwise.
When returning an international order, please consider the following:
Return Postage
For voluntary returns unrelated to product defects or fulfillment errors, customers are generally responsible for return shipping costs.
Customs Duties and Taxes
Customs charges, import taxes, or other fees associated with an international return may not be refundable. Responsibility for these charges depends on the circumstances and applicable law.
Original Delivery Charges
Original outbound shipping fees are generally non-refundable unless the return results from our error or the law requires otherwise.
Tracking and Documentation
We strongly recommend using an international shipping service that provides a tracking number. Please retain your shipping receipt and any customs documentation until your return has been completed.
For international returns involving damaged, defective, or incorrect products, please contact us before arranging shipment so that we can provide the appropriate instructions.
10 — What to Do If Your Refund Is Delayed
If an approved refund has not appeared in your account within the expected processing period, please take the following steps:
First: Review your bank or payment account to check whether the refund has been posted.
Second: Contact your card issuer, bank, or payment provider to ask whether additional processing time is required.
Third: If the funds are still missing, contact service@Vvito.com and provide your order number and any available refund confirmation details.
Our team will review the information and help you determine the next steps.
11 — Store Credit and Alternative Solutions
In certain cases, Vvito may offer an exchange, replacement, or store credit as an alternative resolution.
Any such alternative will be discussed with you before it is applied, unless otherwise permitted by applicable law.
Where a cash refund is legally required, store credit will not be used to replace that right.
12 — Governing Law and Consumer Rights
This policy is intended to apply to Vvito purchases worldwide, subject to mandatory local laws and consumer protection requirements.
To the extent legally permissible, this policy and disputes arising from it shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
Subject to mandatory consumer rights and any applicable restrictions on jurisdiction clauses, the courts of Hong Kong shall have jurisdiction over disputes relating to this policy.
Nothing in this section excludes or restricts any legal right or remedy that cannot lawfully be excluded or restricted in your country or region.
13 — Contact Vvito
If you have questions about return eligibility, refund status, exchanges, or a problem with a clothing order, our customer service team is ready to help.
Brand Name: Vvito
Customer Service Email: service@Vvito.com
For faster assistance, include your order number, the email address used at checkout, and a brief description of your concern. Please do not send passwords or full payment card details by email.
THANK YOU FOR CHOOSING VVITO
We appreciate your trust and are grateful to be part of your wardrobe. Your feedback helps us improve our products and shopping experience, and we will do our best to assist when an order does not meet expectations.
Vvito Customer Care Team
© 2026 Vvito. All rights reserved.